Sep 30, 2019
Inspired by the recent release of The Beryl Institute's 2019 State of Patient Experience Report, this encore podcast features Dr. David Zaas. The 2019 State of Patient Experience Report shows us how far we have come and Dr. Zass provides a vision for where we can go in the future.
Sep 23, 2019
Where does a parent turn when they have concerns about their child's mental health? Expert Bebe Smith sets the stage with a "101" on mental health language. Sarah, Zach's mother, shares her family's story about what it was like to navigate getting help for her son with Asperger's. Both women depict what parents need...
Sep 16, 2019
Learn from Oliver as he describes "coming into himself," while he discovers his identity as a transgender teen. Alongside Oliver is Jenny, Oliver's mom and fierce advocate, who blazes a path to ensure the best medical and emotional support for her son. Through these stories, discover where healthcare systems and...
Sep 9, 2019
It takes a wide variety of professionals to ensure a positive patient experience. One vital role within healthcare, that often goes underappreciated, is law enforcement officers, who have chosen to work within the walls a healthcare setting. The individuals in this podcast have a lot to share about how they fit into the...
Sep 2, 2019
The "You never know when it might be a day with baby chicks..." podcast was one of our most loved to date. Listen again (or for the first time if you missed it!) and explore the role of a patient advocate more deeply by reading these resources.