Sep 25, 2026
In this episode of the What Matters To You (WMTY) podcast series, Jen Rogers and Karen Turner from the WMTY Convening Team share their experiences with Kiia Lappalainen about how they have turned “What matters to you?” from a simple question into meaningful action across healthcare organizations. The duo shares how...
Sep 15, 2026
In this episode, Jason Wolf talks with Shella Southern, Chief
Patient Experience Officer at OU Health,
who shares a deeply personal and organizational journey that has
shaped her perspective on human
experience. From experiencing healthcare as a grieving family
member to helping lead a systemwide
culture transformation,...
Sep 1, 2026
In this episode of Leading the Conversation, Jason Wolf sits
down with Lai Yee Soh, Group Chief Patient
Experience Officer at Singapore’s National University Health
System, to explore what it takes to advance
human experience across complex healthcare systems. They discuss
the power of collaboration, shared
ownership,...