Jun 10, 2019
Nairobi, Kenya is home to a kind people with a public and private healthcare delivery systems. When there is great disparity within a developing country impacting the ability to provide safe care, where does patient experience fit into the landscape? This and more from Tom Simba at Nairobi Hospital.
Jun 4, 2019
Aga Khan University in Pakistan is driven to improve the patient experience. Does this drive come more from a spiritual belief system rather than regulation? How does the heatlh care culture leverage this to ensure the best patient experience possible? This and more from two powerful patient experience leaders.
May 31, 2019
For the expertise on which healthcare is built, we cannot forget its purpose. It is not just about operational efficiencies, though we need them. It is not just about process improvements, though we aspire to realize them. It is not just about clinical excellence, though we must expect it. Rather, it is around the needs...