May 31, 2019
For the expertise on which healthcare is built, we cannot forget its purpose. It is not just about operational efficiencies, though we need them. It is not just about process improvements, though we aspire to realize them. It is not just about clinical excellence, though we must expect it. Rather, it is around the needs of those that seek care to feel helped, cared for and understood. How do we ensure our systems can deliver on that human need?